gojl Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by gojl in connection with the operation of the gojl platform at gojl.one. It applies to all registered players, prospective players who visit the gojl website, and any individual who contacts gojl customer support.

This policy covers data collected through the gojl website, mobile-optimized platform, live chat support, email correspondence, and any other channel through which you interact with gojl. It does not apply to third-party websites or services that may be linked from the gojl platform — those third parties operate under their own privacy policies.

By registering a gojl account or using the gojl platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

gojl collects the following categories of personal data:

gojl does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. gojl does not collect information about your religious beliefs, political opinions, health conditions, or sexual orientation.

3. How We Collect Your Data

gojl collects personal data through the following means:

• Direct collection: Data you provide when registering a gojl account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the gojl platform, including IP address, device identifiers, browser information, and session data via cookies and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; transaction data from payment processors such as GCash, PayMaya, and Philippine banks; fraud prevention data from anti-fraud service providers.
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory authorities in connection with compliance obligations.

4. Purposes of Processing

gojl processes your personal data for the following purposes:

1. Account management: To create, maintain, and administer your gojl account, including processing your registration, verifying your identity, and managing your account settings.
2. Service delivery: To provide you with access to gojl's gaming services, process deposits and withdrawals, credit bonuses, and deliver customer support.
3. Legal and regulatory compliance: To comply with PAGCOR licensing requirements, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws. This includes conducting KYC verification, filing suspicious transaction reports with the AMLC where required, and maintaining records as mandated by law.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to the gojl platform and its players.
5. Responsible gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, in order to provide appropriate responsible gaming interventions and comply with PAGCOR responsible gaming requirements.
6. Communications: To send you transactional communications (account confirmations, deposit receipts, withdrawal notifications), security alerts, and, where you have consented, promotional communications about gojl offers and updates.
7. Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the performance and user experience of the gojl platform.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act, gojl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and gojl — i.e., to provide you with gaming services, process transactions, and manage your account.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AMLA obligations, and the Data Privacy Act itself.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

gojl shares your personal data only in the following circumstances:

• PAGCOR and regulatory authorities: gojl is required by its PAGCOR licence to provide player data to PAGCOR upon request. gojl also reports to the Anti-Money Laundering Council (AMLC) as required under the AMLA.
• KYC and identity verification providers: gojl engages accredited third-party KYC service providers to assist with identity verification. These providers process your identity documents and biometric data solely for verification purposes under strict data processing agreements.
• Payment processors: Transaction data is shared with GCash, PayMaya, and Philippine banking partners as necessary to process your deposits and withdrawals. These entities are independently regulated under Philippine financial law.
• Fraud prevention and security providers: gojl may share technical data with fraud detection service providers to protect the platform and its players from fraudulent activity.
• Law enforcement and courts: gojl will disclose personal data to Philippine law enforcement agencies, courts, or other competent authorities where required by law, court order, or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of gojl's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

gojl does not sell, rent, or otherwise transfer your personal data to third-party advertisers or data brokers under any circumstances.

7. Data Retention

gojl retains your personal data for as long as your gojl account remains active and for a period thereafter as required by Philippine law and regulatory obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and the AMLA.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA record-keeping requirements.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for two (2) years from the date of the interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and log data: Retained for twelve (12) months from collection, unless required for longer periods for security investigation purposes.

Upon expiry of the applicable retention period, gojl will securely delete or anonymise your personal data in accordance with the Data Privacy Act's requirements for data disposal.

8. Data Security

gojl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the gojl platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the gojl platform.
• Multi-factor authentication requirements for administrative access to gojl systems.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with the Data Privacy Act's 72-hour breach notification requirement.

While gojl takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your gojl login credentials and for notifying gojl immediately if you suspect any unauthorised access to your account.

9. Cookies & Similar Technologies

gojl uses cookies and similar tracking technologies to operate and improve the gojl platform. Cookies are small text files stored on your device when you visit the gojl website. The following types of cookies are used:

• Strictly necessary cookies: Required for the gojl platform to function. These include session cookies that maintain your login state and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience on gojl.
• Analytics cookies: Collect anonymised data about how players use the gojl platform, helping us identify areas for improvement. These cookies are only set with your consent.
• Security and fraud prevention cookies: Help gojl detect and prevent fraudulent activity and protect the integrity of the platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the gojl platform. Strictly necessary cookies cannot be disabled as they are essential for platform operation.

10. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gojl:

• Right to be informed: The right to be informed of how your personal data is collected, processed, and used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data gojl holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data gojl holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gojl's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe gojl has violated your privacy rights under the Data Privacy Act.

To exercise any of these rights, please contact the gojl support team via live chat or email at [email protected]. gojl will respond to all privacy rights requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

11. Minors & Age Restriction

The gojl platform is strictly for individuals aged 21 years and above. gojl does not knowingly collect personal data from individuals under the age of 21. The minimum age of 21 is a legal requirement under Philippine law and PAGCOR regulations for participation in real-money gaming.

If gojl discovers that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all funds will be returned via the original deposit method, and the personal data will be deleted in accordance with the Data Privacy Act.

If you believe a minor has registered a gojl account, please contact us immediately at [email protected] so that we can take prompt action.

12. Changes to This Privacy Policy

gojl reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before the changes take effect.

The current version of this Privacy Policy is always available on this page. The "Last updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the gojl platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or gojl's data practices, please contact us through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 via the gojl platform
• Response Time: Within 30 days for formal privacy rights requests; within 24 hours for general support queries

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with gojl's response to your privacy concern.